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Privacy policy

Rookings.com values your business and we understand that your privacy is important to you. The purpose of this privacy notice is to notify you about the personal information that we collect from you when you visit our website or any page that is linked directly to our website. This statement applies to our mobile app online services or any interaction with us offline. 

Below mentioned are the sections where you will learn more about our privacy policy and how you can exercise your rights.

What personal information we collect

The information we collect is used to deliver the products and services that you requested from us and to help us improve your shopping experience on our website and mobile application.

We can collect your information in several ways whenever you interact with our website or our mobile app services.

We can collect the following mentioned pointers in the category of personal information. Be noted that not all categories might be collected about every individual.

  • Individual Identifiers like Personal Name and address
  • Device and online identifiers personal information like telephone number, and email address
  • Details about applications, Internet, and network activity such as browsing visits and cookie IDs
  • Credit and debit card details, claims information, and other financial information
  • Information related to demographic such as age and date of birth
  • Purchase history, such as products you have bought, rented, and returned
  • Geo-location information
  • Employment details i.e licenses, occupation, title, and professional memberships.

How we collect information

We can collect information from you in several different ways

  • Data collected from a device associated with you or anyone in your household
  • Data from another company which is within our family of companies
  • Data collected from a third-party source 
  • Data which was given by you remember of your household    

We aim to pick only those data that are needed to support our business.

Explanation - 

Data which was given by you remember of your household

While interacting with our online services we can ask for personal information which you have to provide voluntarily for example we can ask you to provide personal name and contact details in order to make any transaction, purchase print out of the picture, create an online account, or your email to receive our newsletter. We can also use this information to contact you offline in case of customer service or any other scenario.

Data collected from a third-party source

We can receive information from any external third-party sources that can help us update our records, improve the quality of our services to you, to prevent any case of fraud and other business-related purposes.

Data from another company which is within our family of companies

We may introduce a new company as a subsidiary or an association with our company. The data fetched on them can be used on any one of the websites owned by us.

Data collected from a device associated with you or anyone in your household

While interacting with our website or online services via any device, we can automatically collect information from your device. The information we can collect may include browser type, IP address, ISP, previously visited website, operating system, and other technical information. We also collect information like what pages you have accessed and what links you have clicked. 

What we do with your personal information

We do not trade, rent, or share your email address with companies who are not associated with us for money or marketing purposes without your consent. We can use the information collected from online service for multiple purposes, including 

  • Fulfilling your request for services, providing efficient customer services, and orders
  • Creation and maintenance of user account
  • Protect the integrity and security of our website, our business, and our mobile services to prevent any possibility of fraud
  • Monitoring and conduct audits of all the transactions and engagement on our website and mobile application
  • For personalization, third party advertising, and conduct marketing research
  • Deep research and develop our business approach
  • Conduct detailed business analysis like projections, recognize and improve areas of our business operations
  • Update technical and operational functionality 
  • Fulfill any legal obligations or functions

Who we share the information with

All of the categories mentioned are shared with the companies that we own and associated with us. However, there might be the possibility that we can share your information with other third parties under the following circumstances.

  1. Third-party service providers or vendors might require your personal data to facilitate the provision of our products and services, online services, and other business-related aspects. For example, we may coordinate with third-party companies to validate the credit credentials like credit score or worthiness of certain users to avoid any risk during payment and avoid selling the individual who cannot afford the item. We also work with third-party services to run targeted email campaigns, provide personalized offers, show recommended products, or any other necessary recommendations. 
    • We might also disclose the information to any third party if required by law or any regulatory body, court order, or any other judicial authority.
    • In case of law request by any public authority also including the purposes of national security or any law enforcement.
    • In order to protect our rights, property, our interest, or that of any their party 
    • In case of any wrong activities in connection with any of our services both online and offline.
    • To protect an individual’s vital interest.
  1. To any potential customer or a buyer (agent and advisers), who is in connection with the proposed purchase or actual purchase, merger, or acquisition of any part of our business, given that we inform our customers and clients that we will be disclosing their personal information abiding by this privacy notice.
  2. We can share your information in a pseudonymous form that includes device identifiers like IP address, cookies, type of device, and other information linked to your browsing history, pattern, and mobile app usage. This data can be shared with companies like advertisers, publishers, analytics service providers, and other companies if necessary. We also don’t share any information that can directly identify you with these companies. We also allow other companies to show advertisements on the pages of our website, our mobile application, or any other technologies that we might expand our business in. Some companies collect data based on their cookie policy. But like many, we can allow cookie matching with selected partners but they are not allowed to access information from our cookies. For more information, please check our cookie policy in detail.
  3. To another individual with your consent.

International data transfers 

Your personal information or any other related information can be processed, stored, and have access by us or our service providers in any country or state where we have facilitated our services. Your personal data is transferable to countries outside your country of residence. This also applies to the residents of the USA or any other country resident, which may have different data protection rules compared to your country. We can transfer both of your personal and non-personal information to Rookings.com for storage and processing purposes in the U.S.A via interacting with our online services and your consent to such transfers.

How do we protect your information? 

Securing your personal information is very important for us. When you enter any sensitive or critical information like credit, debit card, or any other details on our registration order forms, we encrypt the same data using an SSL (secured socket layer) technology. We do not save your financial details in an encrypted form for longer periods of time and our employees don’t have access to this information. Also, we don’t save your PIN data or the 3 dIgit data of your cards.

At Rookings.com we use appropriate use of technology and as an organization, we make sure to take all the secured measures to protect your data from any loss. We will not misuse your data, give unauthorized access, disclose, alter and destroy both during transmission once we receive it. You should also keep that nothing is secure online or the transmission over the internet or any method of electronic storage is 100% secured. Therefore we cannot guarantee absolute security for your data.

Your rights and choices to protect your data

You can exercise your following rights 

  • If you want to update your contact details, delete your details, access them, or correct your information. You can do that by contacting us anytime.
  • You can choose to opt-out of our marketing communications that we send out to you anytime. You can do this by clicking on the unsubscribe link that we send out to you in the newsletter. Please note that any request to exercise your rights can take up to 3 business days. Also after removing your name from the list, you can still be contacted by our customer service for any related communication from us.

We are willing to respond to every request made by any individual who is wishing to exercise their rights according to the rules provided by us and applicable data protection laws.

How we link to other websites

Our website and every page of our website contains links to websites, third-party plug-ins (social media sharing buttons) operated by other companies. Be noted that we are not responsible for the privacy practices of other websites. We would advise you to read out the privacy policy of other websites that we have linked out to. This notice is applicable solely to the information collected by our online services and your interactions on our website and others.

Data Retention

We can retain your personal information as long as the time required to fulfill the purpose mentioned in the privacy notice. We can also use go for longer retention periods which is permitted by law, for legal, tax, or regulatory purposes or reasons. This statement applies to other lawful purposes.

In case we have no ongoing business and feel there is no need to process your personal information, we can either delete it or anonymize it for the sake of your security. Here we will either backup your data in the archives and isolate it until we feel there is a need for any deletion.  

Children policy 

Our services are intended only for users aging 18 years old and above. We will not knowingly use or collect any personal information of the individual who we know to be underage or minor. Also, we will delete any information from our database if it turns out to be a person under the age of 18. 

Changes in our privacy policy

The mentioned privacy policies are subject to changes depending upon new laws, market conditions, or any other internal decisions of the management. If we make any changes in our policy, we will update it by a post on our website and it will be effective immediately by the time it is posted. Also, the new policy will be applicable to all current and past users of our online service. We would encourage you to visit our website regularly to stay updated with our policies.

How you can contact us

If you have any concerns, queries, or doubts related to the use of your personal information you can contact us anytime by sending an email to  support@rookings.com. If the query has a possible solution that is suitable to us, our representatives will revert you back with the answer to your query.